Terms and Conditions of Booking 2019 and 2020
‘THE COMPANY’ is Tinker’s Bells Ltd.
‘THE HIRER’ is the person hiring the equipment from the Company and whose name appears on the booking form. The Hirer must be at least 18 years of age.
‘THE PERIOD OF HIRE’ means the time commencing with the arrival of the equipment onsite, and terminating when the equipment is removed by the Company.
‘A BOOKING’ is the contract entered into by the hirer and the Company.
‘THE EQUIPMENT’ is the bell tent/s furnishing provided by the Company for the use of the Hirer.
‘HIRE CHARGES’ is the total amount due under the invoice including delivery, assembly, installation, dissasembly and collection of the equipment. General These terms and conditions apply to all contracts entered into between the Company and the Hirer unless expressly stated otherwise by the Company and upon payment of the deposit the Hirer is deemed to have accepted them. Any offer of equipment is subject to stock being available on receipt of a deposit at time of booking.
Manage Your Own Wedding Bookings:
A non refundable deposit is required to confirm your booking. Your booking is only confirmed once this payment is received. The amount of tents reserved is only held until 10 weeks before the wedding, at this stage you must inform us of how many tents are required. From this point Tinker’s Bells has no obligation to hold tents if you have not confirmed final numbers. The full balance payment including delivery charges is payable 10 weeks before the event. Any further requirements from this date are subject to availability.
Tinker’s Bells reserve the right to increase quoted delivery charges if the total booking exceeds original expectations. You – the lead booker are responsible for all delivery charges. Bookings received less than 10 weeks in advance of arrival will require payment to be sent in full. Cancellation of more than 10 weeks prior to your wedding will result in your full deposit being forfeited. Cancellation of less than 10 weeks prior to your arrival will result in 100% of the hire charge being forfeited. You may wish to obtain travel insurance to cover this.
A £300 Security Deposit is required to be paid the week before your wedding.The security deposit covers damage, breakages or extra cleaning that may be required. This will be returned within seven days of departure, minus deductions if applicable, which will be fully itemised.
Guest Booking Service:
A non refundable deposit is required to confirm your booking. Your booking is only confirmed once this payment is received. This deposit amount is transferrable to your own bell tent booking and / or delivery charges. You – the lead booker are responsible for all delivery charges. Tinker’s Bells reserve the right to increase quoted delivery charges if the total booking exceeds original expectations. The amount of tents reserved is only held until 10 weeks before the wedding,
Any further requirements from your guests after this date are subject to availability. Your guests bookings are only confirmed once payment is received in full. No security deposits are taken from individual guests, this is your responsibility. The security deposit must be paid by yourself the week before your wedding. The security deposit covers damage, breakages or extra cleaning that may be required. This will be returned within seven days of departure, minus deductions if applicable, which will be fully itemised.
If the wedding in it’s entirety is cancelled more than 10 weeks before the date all guests will be refunded. The original deposit paid by the lead booker will be forfeited. For individual guest cancellations more than 10 weeks ahead of the wedding there will be a £30 admin fee to refund the booking. For all cancellations after the 10 weeks deadline the full amount paid by individually paid guests and all sums paid by the lead booker will be forfeited.
Payment for festival tents is required in full upon booking. No booking is confirmed until payment is received.
Guests may cancel by clear notice in writing (letter or email) to us (see our contact details in 10 below) at any time prior to the booked check-in date.
We will refund booking fees, subject to the following deductions, based on the length of notice of cancellation before booked check-in date:
- More than 28 days: 10%
- Between 7 days and 28 days: 50%
- Less than 7 days: 90%.
We will make refunds without undue delay, and not later than 14 days after the day on which we receive notice of cancellation. We will make the refund using the same means of payment as was used for the booking. Apart from the deductions referred to above, no fees will be charges as a result of the refund. If an event is cancelled for reasons out of our control no refund will be given.
We advise you to get travel / holiday insurance to cover this possibility.You agree to treat our staff, other users of our Services and Equipment and other individuals at an Event with respect at all times. Should you fail to do so or display any abusive, disrespectful or anti-social behaviour of any kind we reserve the right to refuse to provide any Services or Equipment to you and any refund will be at our absolute discretion.
You shall not allow anyone other than yourself and those on whose behalf you make the booking to use the Equipment or Services unless we expressly allow you to.
All bookings of our Services must be made online (via the internet). Details of the prices of all our Services and Equipment are available on our website. We may vary these prices from time to time and you are advised to check our current prices before making any booking. The price you will pay for the Services we supply to you will be the price displayed on our website at the time you make the booking (unless there is an error on the website).
The Events for which you book our Services and Equipment are not owned or operated by us and we have no responsibility towards you for any part of the Event other than the Services and Equipment. Each Event may be subject to its own particular rules and regulations and we encourage you to look at the website of the Event in question for all information regarding the Event other than in relation to our Services and Equipment. Where an Event’s rules and regulations impact on the Services and Equipment we provide to you (e.g. noise levels; curfews) we will try and inform you in advance. We will not be held responsible for the actions of any individuals attending an Event nor if those actions affect your enjoyment of the Event or Services. This applies whether or not those individuals are using our Services or Equipment. For the avoidance of doubt, your booking does not include a ticket for an Event itself and will not gain you admission to the Event. Tickets for all Events should be purchased independently of your booking with us.
2. The Hirer
a) The Hire charges are based on the assumption that the site is a flat level firm ground with easy access for motor transport, and that no drains, cables or other services are buried beneath the surface or otherwise concealed. The Hire charges do not include any making good or repairing of damage to the site.
(b) The Hirer is required to provide the Company with either a plan showing the position in which the tents or equipment are to be erected or should have a representative on the site for that purpose. In the absence of a plan showing the position in which the tents or equipment are to be erected the Company will erect the tents or equipment where they deem appropriate and shall be deemed to have completed the contract. In regards to festivals it is the promoter that will be responsible for site mapping, as with points (d, e, f, g, h )
(c) The Hirer should never presume that any other equipment is included in the Hire other than what is stated in the Company’s booking forms and related website, specific to their booking.
(d) The Hirer is required to select a site that is not susceptible to bogginess or has poor drainage. Any flooding caused is the responsibility of the Hirer.
(e) The Hirer must ensure that any obstructions to the site are removed before The Company arrives. This includes plants, shrubs, trees, vehicles and other materials. The Company reserves the right to apply a discretionary surcharge if obstructions prevent work from commencing.
(f) The Hirer must consider and is responsible for making suitable arrangements for access by people with disabilities and emergency services.
(g) If on arrival to site the carry from point of parking to point of erection is found to be greater than 20 metres a surcharge may be applied.
(h) Appropriate provision of parking must be supplied and all parking costs (if any), must be paid for by the Hirer in advance of The Company arriving on site.
3. DELAY OR FAILURE BY THE COMPANY TO COMPLETE THE CONTRACT
The Company will use its best endeavours to supply the hirer with the equipment ordered but where this is not possible the company will notify the Hirer as soon as possible with any alterations to the design and specifications of the equipment and where alteration is fundamental the Hirer may terminate this contract and any deposit paid will be refunded. In the unfortunate event that we have to cancel your booking due to Force Majeure, including high winds that make it impossible to set the tents up or heavy rain making the ground too wet to make the tents safe we will offer you a different date with the same package, amount of guests, tents and distance. We have no control over the weather and we will always assess the situation for the safety of our customers and will always do our best to help find an alternative site, however we are not obliged to offer you a refund in part or full for your stay. We respect venue owners decisions on site safety, and if they choose to close the site with respect to this, due to weather, or any other reason, we will only offer the hirer an alternative date for the booking. We have no obligation to offer full or partial refund. Please ensure you have travel insurance to cover this eventuality.
4. LIMITATON OF LIABILITY OF THE COMPANY
In the event that the Company fails to fulfil any terms of the hire contract the Company’s liability is limited to refund or cancellation of any hire charge and in no circumstances will the Company be liable for any indirect, special or consequential loss or damage (whether loss of profit or otherwise), costs, expenses or other claim whatsoever which arises out of or in connection with the hire of the equipment. The Company’s entire liability under and in connection with the hire contract shall not exceed the amount of the hire charge. The Company shall not be liable for damage or loss of any of the equipment. Your statutory rights are not affected.
Payments must be made in accordance with the terms stated in the Company’s quotation.
6. LOSS OR DAMAGE
a) The Hirer shall during the period of Hire be responsible for the maintenance and safe custody of the Company’s equipment from completion of erection until dismantling. (b) The Hirer must be satisfied with the equipment before use and should notify the Company of any miscounts, incorrect deliveries or unacceptable equipment before use. (c) The Hirer shall leave the Equipment in a clean and tidy state, a reasonable surcharge will be applied for cleaning if it is not and will be deducted from the damage deposit and / or charged directly to the Hirer.
The insurance provided by the Company covers the equipment against: Theft, Vandalism, Fire and explosion, Storm and tempest. The risk for any exclusions under the Company’s insurance passes to the Hirer on delivery of the Equipment.
8. EXCLUSIONS FROM INSURANCE
Exclusions include but are not limited to: (a) Furniture (b) Insurance excess – The insurance cover excludes the first £250 of any claim and this is payable by the Hirer. (c) Cover only applies to equipment that is delivered by the Company and does not include any equipment provided by a sub- contractor, unless invoiced by the company. (d) Disappearance, Unexplained or inventory shortage (e) Consequential Loss (f) Acts of fraud or dishonesty by any party to whom the property insured has been entrusted or hired. (g) Any breach of the Company terms and conditions as herein stated will negate the insurance policy (h) The Hirer is to keep the Equipment on site at all times and not attempt to move the equipment to any other location without the Company’s prior written consent; to keep the Company fully informed of all material matters relating to the Equipment; not to use the equipment for any unlawful purpose. (i) Failure to report the loss or damage arising from fire, theft or vandalism to the police immediately upon discovery and to the Company within 24 hours.
9. THE HIRERS RESPONSIBILITY
(a) The Hirer should not enter the equipment whilst the Company is erecting it. (b) The Hirer should keep any part of the equipment that is a framed structure or a tent completely closed and secure while not in use during the period of Hire. (c) The Hirer should not tamper with the structure or any part of the equipment and in particular not affix or suspend from the equipment any item whatsoever without written consent of the Company. (d) The Hirer should not use any lighting, heating, cooking or other gas or electrical appliances of any kind, other than what is provided for and appropriate to use, inside the Company’s tents without the previous consent in writing of the Company. No cooking or use of gas appliances of any kind should be used inside the Company’s tents. (e) The Hirer is responsible for any damage and loss caused to the equipment regardless of culpability, and therefore should the security deposit be insufficient to cover costs incurred by the Company, the Hirer will be liable for all costs associated with this damage. (f) Any naked flames used on site in proximity to the tent are entirely at the Hirers own risk. (g) No animals are allowed inside the Company’s tents, without the previous consent in writing of the Company. (h) No smoking is allowed inside the Company’s tents. (i) The Hirer agrees that the Company, its Agents, Officers or Employees, accept no liability for any personal injury or damage to any persons or property suffered during the period of your usage. Your statutory rights are not affected. (j) Barbecue equipment or open fires outside are to be placed a minimum of eight feet from the marquee or tent and not left unattended whilst in use. (k) In certain circumstances, such as the use of private land, The Hirer is responsible for giving notice to or obtaining permits from any authorities who are or may be concerned and must take application where necessary to the Planning Authority, District Surveyor, Police, Fire Brigade and any similar authority or organisation. Any costs incurred in delays or modifications in the work arising from the absence or misrepresentation of all such necessary permissions and permits shall be payable to the Company by the Hirer. Where appropriate obtain a license from the Local Authority. Any requirements under the license must be notified to us in writing, at least 28 days prior to erection. Should the Company for any reason be unable to comply with these requirements, then the Contract will become void and the customer advised accordingly. (l) The hirer will be responsible for any additional costs incurred to the company as a result of any booked equipment not being able to be erected/laid due to incorrect measurements, varying height levels or undisclosed site complications of which the company were not informed in writing. (m) The hirer will be responsible for any costs incurred by the company due to changes being requested once the erecting of tents has begun.(n)The Hirer is responsible for letting the company know where underground services are.
All equipment remains at all times the property of the Company. The Hirer may not sub-hire or part with possession of the equipment or any part of it and may not allow any lien or encumbrance to be created over the equipment.
11. LIABILITY TO THIRD PARTIES
The Company will not be responsible for and the Hirer will indemnify the Company against all claims for the injury to persons or loss or damage to property howsoever caused unless it be proved that such injury or damage was caused by negligence of the Company.
12. ERECTION AND DISMANTLING
The Company normally provides labour for the erection and dismantling and the cost thereof is included in the Hire charges. Only in exceptional circumstances and by special arrangement will the Company allow the Hirer to erect and/or dismantle the Company’s property. In these exceptional circumstances The Hirer agrees that the Company, its Agents, Officers or Employees, accept no liability for any personal injury or damage to any persons or property suffered from erecting and / or dismantling the Company’s property.
The Hire charges do not include attendance by the Company’s workforce, employed or sub-contracted, except during the actual processes of erecting and dismantling the tent age.
14. FORCE MAJEURE
The Company will not be liable for any: Act of God including but not limited to tempest, fire, flood, storm or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, embargo, import or export regulation or order; Labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services. While every effort will be made by the Company to carry out any booking accepted, however, the full performance of it is subject to variation or cancellation by the Company consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company. Choice of Law This contract will be governed by the laws of England and Wales and the exclusive jurisdiction of the Courts of England and Wales.
Should the Hirer wish to terminate the contract at any point the 25% deposit will not be refundable. Should the hirer cancel the booking less than 10 weeks before the event no money paid will be refunded.
The Company reserves the right to amend their website and terms and conditions at any time, without prior notice, the Hirers obligations not being limited to the above. The contract will be terminated in the event of non-payment, or if there is a breach of the terms and conditions. If any clause is deemed invalid it will not affect the rest of the terms and conditions.
17. ENTIRE AGREEMENT
This contract constitutes the entire agreement between the Company and the Hirer. No verbal representations or arrangements are recognised by the Company. Nothing in this agreement shall exclude or in any way limit: (a) either party’s liability for death or personal injury caused by its own negligence; (b) either party’s liability for fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded by law. This agreement sets forth the full extent of the Company’s obligations and liabilities in respect of the equipment and its hiring to the Hirer. In particular, there are no conditions, warranties or other terms, express or implied, including as to quality, fitness for a particular purpose or any other kind whatsoever, that are binding on the Company except as specifically stated in this agreement. Any condition, warranty or other term concerning the equipment which might otherwise be implied into or incorporated within this agreement, whether by statute, common law or otherwise, is expressly excluded A booking may only be deemed valid once the Hirer is in receipt of a booking confirmation from the Company. The Company will provide a booking confirmation subject to availability and on receipt of a fully completed booking form with a deposit from the Hirer. Should the Company not have availability then the deposit will be returned to the Customer.